Shipping policy

Made to order and shipping time

Our items are handmade to order. Please allow time for us to make and prepare your order before it ships. Shipping speed begins when the carrier receives your package, not when you place your order.

Choosing Priority Mail or another faster shipping option speeds up delivery after dispatch. It does not move your order ahead in our production queue or mean your order will arrive within two days of purchase. Carrier delivery estimates are estimates, not guaranteed arrival dates.

Tracking and delivery

When your order ships, you’ll receive tracking information so you can follow its progress with the carrier.

If tracking says delivered but you can’t find your package, please check your mailbox, porch, parcel locker, and anyone else at your address who may have received it. Then contact your local post office for USPS shipments, or the delivering carrier for other shipments, with your tracking number. Ask them to check the delivery location and open a missing-package inquiry or trace.

Once a package is with the carrier, we can’t control its route or delivery scan, and your local carrier is best placed to investigate where it was delivered. If the carrier asks you for information about the shipment that you don’t have, contact us at lisa@pixiedustcakes.com and we’ll provide what we can.